Shipping Information and Return Policy

Shipping Policy
We ship via Common Carriers, FedEx, US POSTAL SERVICE or UPS.

Perishables (blood sausages, chorizos parrilleros, jamones, quesos, cheeses, sausages)  
Please inquire for special rates and shipping charges on Perishables and International Orders. Customer Service available seven days a week 8.00AM to 11.00PM CST.
Call Toll Free 1-877-837-0521.

Return Policy    
1) It is a 'sine qua non" condition and requirement to return to our expense any defective or unsatisfactory product you may not be happy with, to get the proper credit. We will replace it free of charge with another one of the same brand or similar upon receiving  the return product for one  of the same price with your approval or refund your money without delay-  and no questions asked !  
2)  Authorization:  Must be obtained from GauchoGourmet  for the return of goods. All returns must be made within 30 days of receipt of goods . Credit is not allowed on worn and misused products.   
3)  Credits: No credits will be given or allowed on an return merchandise except within the time established above.   
4)  Damaged merchandise:  Is covered by insurance of the carrier.  All cartons are securely packed  for shipment and GauchoGourmet is nor responsible for damage or loss occurring during shipment.  Please inspect your package immediately upon arrival and notify the carrier to file a claim. We will be happy to assist you with your claim. You must keep at all times the damaged merchandise for the length of time required by the carrier or until asked to return to us at our expense.
5) Perishables: Require special packing in foam containers with ice packs or dry ice and a minimum 3 days select delivery time- Extra charges for shipping and handling will apply -- please check with Customer Service-1-877-837-0521.    
6) Orders: Canceled or refused  after shipped date will be subject to freight and 40% restocking charges.